Refund and Cancellation Policy

Digital Products

Because PDFs and e-books can be downloaded and retained after delivery, they cannot be returned like physical products.

A refund will not normally be provided when:

• The PDF has been successfully unlocked or downloaded
• The user changes their mind after purchasing
• The user expected information not included in the product description
• The user provides an incorrect mobile number
• The user shares, loses or deletes the downloaded file
• The user does not obtain the expected personal result from a remedy

Eligible Refund Cases

A refund or corrective delivery may be considered if:

• The same payment was deducted more than once
• Payment was successful but product access was not provided
• The wrong digital product was unlocked
• The downloaded file is corrupted or cannot be opened
• We cancel a paid service and cannot provide an alternative
• A refund is required under applicable consumer law

Where possible, we will first attempt to restore access or provide the correct working file.

Refund Request Period

Eligible refund requests should be submitted within seven days of purchase.

The request must include:

• Customer's name
• Registered mobile number
• Order ID
• Payment reference number
• Screenshot or evidence of the issue
• Reason for requesting the refund

Consultation Cancellations

Consultations may be cancelled or rescheduled at least 24 hours before the scheduled time.

Cancellations made less than 24 hours before the appointment and missed consultations are non-refundable.

If Astro Ayush cancels a consultation, the customer may choose:

• A new available appointment
• A full refund of the consultation fee

Completed consultations are non-refundable.

Failed or Pending Payments

If money is deducted but the payment status remains failed or pending, customers should first allow the payment gateway or bank sufficient time to update or reverse the transaction. If the amount is not automatically reversed, contact us with the payment reference number. We will verify the transaction with the payment provider.

Refund Processing

Approved refunds will be returned only to the original payment method.

Refunds are generally initiated within 7–10 business days after approval. Banks and payment providers may take additional time to reflect the amount.